Refund and Return Policy
Effective Date: October 5, 2024
At CookEase, we are committed to ensuring that our customers are satisfied with their purchases. If you are not entirely happy with your order, we’re here to help. Please review our Refund and Return Policy below.
1. Returns
- You have 30 days from the date of purchase to request a return.
- To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
- To initiate a return, please contact us at info@cookease.com or call (631) 476-5837. Once approved, you can send the item back to our store at 311 E Main St, Port Jefferson, New York.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods such as food, flowers, or plants.
- Personalized or custom-made products.
- Gift cards.
- Items on final sale or clearance.
3. Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original method of payment within 7-10 business days.
- Please note that shipping costs are non-refundable.
4. Exchanges
- If you wish to exchange an item, please contact us at info@cookease.com. Exchanges are subject to product availability.
- For defective or damaged items, please provide a photo and description when contacting our customer support.
5. Shipping Returns
- You will be responsible for covering the shipping costs for returning your item unless the return is due to an error on our part or a defective product.
- If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
6. Contact Information
For any questions regarding our Refund and Return Policy, feel free to reach out to us via:
- Phone number: (631) 476-5837
- Address: 311 E Main St, Port Jefferson, New York
- Email: info@cookease.com
- Website: http://nexivomortgage.com
